RITA Activates Enhanced Phone System

On January 19th RITA activated a new phone system adding features to better serve our taxpayers.

RITA’s new system will be able to assist callers by providing enhanced self-service features! The new system now offers the following enhancements:

• Automated speech recognition so that callers can press telephone keys or make their choices using their voice.
• Tax Preparer shortcut menu allowing access to multiple accounts without needing to log in and out multiple times.
• Check real time account balance.
• Check payment history and estimated payments including pending payments.
• Check refund status and whether or not the IRS has levied a portion of the refund.
• Make payments by credit card (Individual Accounts only) or ACH for all account types.
• Request a payment plan.
• Request tax forms.
• Variable seasonal menus based on time of year and most popular choices.

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